Ever gotten so frustrated by not being able to find what you needed in a store that you just walked out? Don’t let that happen to your web visitors! I was struck by an article in MarketingProfs by Leigh Duncan about her bad experience at an Apple store. Although generally a fan of Apple products, Ms. …
“To forget one’s purpose is the commonest form of stupidity.” -Friedrich Nietzsche I like to start off my relationship with any client by discussing their purpose – not just the purpose for the individual project or problem we’ll be working on together, but the client’s overall purpose for their firm. It’s an integral part of every …
Your firm just finished its next generation website. It’s got new colors and sophisticated looking graphics. You’ve finally posted bios of all of the lawyers in the firm, complete with photos and contact information. You’ve outlined your practice areas. Your site promises clients a broad range of experience, quality service, and superior results. So what’s the problem? The problem is …
I’ve talked before about making sure your website (and every element on your site) has a specific purpose, making sure that your site is focused on your clients and their problems, and showing your customers where to go on your site. Another concept which is related to all of the above is the concept of …
Education is key to attracting prospects and keeping current clients. Is your website a tool for educating your clients? Does it contain articles written by you or others in your firm? Does it explain relevant areas of the law? Your website is a place that prospects and clients often get a first or second ‘look’ at you – …
Most good trial lawyers know that telling a story is the best way to get their point across to a jury. But many lawyers forget that storytelling is an essential part of their everyday practice. Even attorneys that will never see the inside of a courtroom can benefit from being good storytellers. The February issue of Entrepreneur …
We all need to unplug at times – but it’s easier said than done There are different schools of thought about whether being ‘connected’ all of the time is the best way to serve clients, and I’ve discussed this topic before when discussing use of the telephone, giving out cell phone numbers to clients, etc. But …
See this article as it appeared in the May 2006 Law Practice Today on line publication of the ABA Law Practice Management Section: “How to Get Motivated” http://www.abanet.org/lpm/lpt/articles/mgt05061.shtml Do you ever have those days when you come into the office and, as soon as you see the piles on (and maybe even around) your desk, …
Why Your ‘Don’t Do’ List May Be More Important Than Your ‘To Do’ List See this article as it appeared in the July 2006 Law Practice Today on line publication of the ABA Law Practice Management Section: “Too Much To Do Too Little Time?” http://www.abanet.org/lpm/lpt/articles/mgt07061.shtml By: Allison C. Shields Another day, another five million things …
It may seem counterintuitive to narrow the focus of your law practice, but often establishing a niche practice brings you more, not less, business. Consider another professional practice – medicine. Would you rather see a doctor that may have seen only a few patients with your particular medical problem, or a doctor that deals with your …
See this article as it appeared in the February 2006 Law Trends on line publication of the ABA GP/Solo Section, “How to Take Control of Your Practice by Creating Vision and Mission Statements” http://www.abanet.org/genpractice/newsletter/lawtrends/0602 /business/visionstatements.html Many solos and lawyers responsible for managing their firms report feeling out of control or overwhelmed. Even successful lawyers will …
I read an interesting article yesterday morning from CRMGuru.com by David Rance, a UK consultant who helps organizations become more customer-centric. The article was entitled The Madness of Metrics: Be Careful What You Measure, and it got me thinking, once again, about law firms. Take a moment and consider what it is that your firm measures. Where …
Dan Hull’s What About Clients blog focuses on increasing the level of service lawyers provide to their clients. Dan’s firm has a performance evaluation system which has recently been re-vamped to include specific focus on client service. (Their system also includes ‘top down’ evaluations, but also ‘bottom up’ evaluations – something missing from many law …
The June 16, 2006 edition of the ABA Journal e-report included an article discussing how the Second Circuit set fees for one solo attorney. The case involved an ERISA claim where the attorney was successful in arguing that his client’s pension should not be reduced because of a break in service. The attorney based his …
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