Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
What’s your New Year’s resolution? It’s that time of year again, when everyone wants to know what your New Year’s resolution is. I’m not a big fan of New Year’s resolutions. There’s too much pressure around them. People think they need to set a big, lofty goal for the new year, but statistics show that …
In my last few articles/videos I’ve been talking about managing your to-dos or task list. We’ve talked about getting everything out of your head and then categorizing all of the tasks on your list and determining how those tasks get triggered, or how those tasks come about. Now let’s talk about how to use that …
How are you capturing all of the tasks you need to complete? In my last video, I talked about getting everything out of your head – essentially doing a “brain dump” of all of the things you have to accomplish. At some point, you’ll need to prioritize all of these to-dos and get them into …
To focus on your most important work, it is crucial to be able to minimize distractions and interruptions. In my last video, I talked about how trying to remember all of the things you have to do distracts you from what you should be focusing on at the time. Expending all of that mental energy …
The bad news is there’s no ‘easy’ way to set fees. The good news is that if done right, your fees can be a real selling point. [Note: This post was originally published in September 2012 – over 10 years ago – and yet the same conversations around billing and fees continue to occur in …
Are you often distracted at work? Do you interrupt yourself in the middle of an important project because you suddenly remembered something else that you need to do? In this video series, we’ve been talking about distractions and interruptions. Sometimes those distractions and interruptions are external – they come from someone else. Other times those …
Are you choosing the wrong time of day for focused work? In this series of posts and vidoes, we’ve been talking about interruptions and how to manage them. In my last video, I talked about when you are the source of your own interruptions – when you allow yourself to become distracted and get pulled …
Are you the source of your own interruptions? In this series of videos, I have been talking about how to limit interruptions. We’ve talked about limiting interruptions from clients and colleagues, setting and sticking to a communications policy, and not taking unplanned phone calls. Those are all external interruptions – interruptions that come from other …
Who interrupts you at work? In my last couple of videos, I talked about how lawyers can prevent interruptions from clients by setting a communications policy and not taking unplanned telephone calls. But what happens when the interruption comes not from clients, but from inside your own organization? Do any of these interruptions sound familiar? …
Are you more focused on an employee’s skill level before you hire them than you are once they are working for you? In my experience, when law and other professional services firms are seeking to hire, they are looking for candidates with a specific set of skills. But with the rapid pace of change in …
Are your best employees leaving because others are being given a free pass on their bad behavior? Poorly behaved or toxic employees: Cause emotional turmoil Damage morale Disrupt work Decrease productivity Spread their bad behavior to others Sometimes toxic employees are easy to identify: they shout at other employees, make snide comments, tell inappropriate jokes, …
What kinds of training do you have available at your law firm? When I ask this question of lawyers, I am often told that there is no real training at their firms. New employees are given an orientation of sorts and taught how to use the firm’s systems, but this training is minimal, and there …
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