Are your best employees leaving because others are being given a free pass on their bad behavior? Poorly behaved or toxic employees: Cause emotional turmoil Damage morale Disrupt work Decrease productivity Spread their bad behavior to others Sometimes toxic employees are easy to identify: they shout at other employees, make snide comments, tell inappropriate jokes, …
In my last few posts/videos, I’ve been talking about firing bad clients. But how do you keep those bad clients out of your practice in the first place? Pay attention to your gut. I can’t tell you how many times I’ve been talking to a lawyer who is trying to get out of a bad …
We’re all facing difficult times – we need to rely on our communities more than ever!
Every working relationship is different, and it can be frustrating when the work you delegate to others doesn’t get done as well or as quickly as you’d like. Often, whether you’re a law firm partner, a mid-level associate or a brand-new attorney, it’s easy to blame problems on the staff or how they are working. …
The first month of the New Year is already more than half over, but even if you haven’t started, it’s not too late to plan to make this the best year yet. You can still set things in motion to move your practice to the next level, work more effectively and attract the clients you …
In honor of International Women’s Day, take a look at this infographic LinkedIn put together based on its survey of “What Women Want”: For even more information about the survey, check out LinkedIn’s slideshow presentation on What Women Want at Work.
I read an interesting article yesterday morning from CRMGuru.com by David Rance, a UK consultant who helps organizations become more customer-centric. The article was entitled The Madness of Metrics: Be Careful What You Measure, and it got me thinking, once again, about law firms. Take a moment and consider what it is that your firm measures. Where …
I have to credit my friend and business coach, Leslie Malin for the title of this article – it was the title to an article in her E-zine and it brought up so many great thoughts related to managing and marketing a law practice that I had to share it. I do a presentation on …
Michelle Golden’s Golden Practices blog contains a great post entitled, “If Internal Communication is Poor, Can You Still Have A “Great Culture?” She warns that firms that take their ‘great culture’ for granted are playing with fire. She lists seven ways in which firms undermine their ‘great culture’ by failing to communicate personally with people about important …
Dan Hull’s What About Clients blog focuses on increasing the level of service lawyers provide to their clients. Dan’s firm has a performance evaluation system which has recently been re-vamped to include specific focus on client service. (Their system also includes ‘top down’ evaluations, but also ‘bottom up’ evaluations – something missing from many law …
Worried about great lawyers or staff being lured away by the competition? Read on to find out the best ways to keep your best employees loyal to your firm. I was reading one of my daily newsletters, Early to Rise, and came across an article by Michael Masterson which addressed exceeding your potential by surrounding …
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