Actually, there’s no such thing as multi-tasking. Author Dave Crenshaw, in his book, The Myth of Multi-tasking, says that (with very few exceptions) you really can’t perform two separate tasks at the same time. What you are really doing when you think you’re “multi-tasking” is switchtasking – you’re rapidly switching back and forth between two tasks.
The problem is that our brains aren’t really set up for switchtasking. And although you may think that your multi-tasking saves you time, in reality, switchtasking costs you time, money and relationships.
Studies have shown that when you switch from one task to another, it increases the time it takes for you to complete the original task by as much as 25%. When that happens repeatedly, it’s a real hit to your productivity.
And have you ever tried to send an email when talking on the phone to a client? What happens? Either you stop paying attention to the conversation and miss what your client is saying, or you make mistakes in the email. You may need to force the client to repeat themselves, re-send the email, or send a second email to correct the mistakes you made in the first one. Or you find out later that you missed something important that the client said on the call. Either way, you’ve made a poor impression on someone – whether the person on the phone or the recipient of the email. If that happens repeatedly, it could cost you business.
The exception to this switchtasking-multi-tasking rule is that you may be able to perform two activities simultaneously if at least one of those activities doesn’t require much brainpower or concentrated thought. So if you want to fold your laundry while watching television or listen to a podcast while you’re running on the treadmill, be my guest.
But if you want to be more productive – and more effective – in your business day, focus on one task at a time. For some strategies to help you do just that, download my “Stop Switchtasking” PDF guide below.